|  | Ordering And Availability | |
Order
1. On-Line. You can order directly
from our secure on-line store. You can pay by using our Secure On-line Credit
Card Payment form or by sending a printout of your order with your credit card
details to us by Fax or by calling our Free-phone order line.
All Allergymatters On-line Credit Card Payments are handled by The Payment
Service Provider Secure Trading. This means that they all take place on a Secure
Server and all transactions that take place are encrypted between your browser
and the server. Nobody is able to obtain your credit card details nor other
information. Of equal importance is the security which surrounds the payment
system. By making use of SecureTrading we have the most sophisticated online
trading system available. It allows us to safely process your credit card payment
with the bank, and complete the financial transactions securely behind protected
firewalls. No personal or financial details are left unencrypted on a remote
server, and such details are never sent by internet email. For more details
about SecureTrading or to find out how you could have an automatic trading system
like this on your own site, visit the SecureTrading web site at http://www.securetrading.com
2. By telephone 0800 052 8228 (Mon-Friday
from 09:00 to 17:00). Before calling make note of your order detail
specially the eight digit reference number for each of the products that you
wish to purchase and have your credit card number and expiry date handy.
Our customer service staff will lead you through the order procedure. Phone orders may be subject to an additional fee.
3. By Fax 0208 339 0183 (7days 24
hours.). Download our order form by clicking on allergymatters
order form.Complete the form with your order details. Please remember
to include a daytime telephone number in case of transmission problems.
4. By Mail. Download our order form by clicking on allergymatters
order form. Complete the form with your order and payment credit card/charge
card, cheque or postal order details.
Availability Guide
To find out how long it will take for you to receive the item you have
ordered, you need to consider its availability. The availability of an item
is shown on its product information page. (A product information page shows
you the title, image, description and availability of the item). Our products
will fall into one of the following categories:
¾ 1-5 days: We have stock and can send out immediately or as soon as possible within this
time period subject to shipping method and peak times.
¾ 1-6 weeks: these are special order items and we need to contact our suppliers who usually
fulfill our order within one to six weeks.
¾ Coming soon: This indicates that this item has not yet been released. You can request that
a mail be sent to you immediately that this item is released.
¾ Unavailable: This product may be out of stock with our supplier. If you would like to purchase
this product, you can request that a mail be sent to you when this product becomes
available again.
Please note: in order to keep you fully informed on the progress
of your order, we will send you an e-mail when we receive your order, and another
when we dispatch your order from our warehouse, confirming the date, contents
and method of delivery. |
| | VAT Free Sales | |
NOTE: If we deliver to you outside the EU then VAT is never payable. Some products are available to buy VAT free, such as nebulizers and light boxes for the treatment of SAD. Although many of our products are being bought for a medical use, for instance, to help with dust mite allergy or eczema, they cannot be sold VAT free, as the items could also be sold for non- medical use. The VAT Head Office has to agree that the
product qualifies and that the illness qualifies. The law says that you have to
sign a legal declaration that you are indeed buying it for your own (or spouse,
child etc's) personal medical use.Please download this form by clicking on the
ZERO % VAT GOODS SELF DECLARATION FORM.
THIS FORM MUST BE SIGNED AND RETURNED WITH YOUR ORDER FOR VAT EXEMPT GOODS IN
EU (including UK).
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| | Lost & missing deliveries | |
If you have recently placed an order and you think the delivery of your
item/items is overdue, you can enquire about the status of your order by sending
our Customer Services an e-mail at orders@allergymatters.com
(Please include the Order Number). You will receive an update of your order
status. In spite of all our efforts, there can sometimes be unforeseen delays
in delivery. It may be worthwhile contacting your local postal sorting office
as it is possible that they have already tried to deliver your package but were
unable to.
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| | Return And Refund Policy | |
At Allergymatters.com we want you to be
delighted every time you shop with us. Occasionally though, we know you may
want to return items, so below is our returns policy.
Cancelling an item
To Cancel or Change an Order please email Orders@allergymatters.com.
If your order has not yet been shipped, the order will be cancelled
per your request with no additional charge to you. If you were charged for the
product your credit card will be credited. You will receive an email confirmation
upon our cancellation of the order. Under the United Kingdom's Distance Selling
Regulations, you have the right to cancel the contract for the purchase of any
item within seven working days of delivery. This applies to all our products.
To cancel this contract, please fill out the back of the delivery slip that accompanies
your items, giving the reason for the return as "Contract cancellation".
Please package the relevant item securely and send it to us with the delivery
slip so that we receive it within seven working days of the date that the item
was delivered to you. Please call us on 0800 052 8228 for the return address.
For your protection, we recommend that you use a recorded-delivery service. Please
note that you will be responsible for the costs of returning the goods to us unless
we delivered the item to you in error or the item is faulty. If we do not receive
the item back from you with the delivery slip, we may arrange for collection of
the item from your residence at your cost. You should be aware that once we begin
the delivery process, you would be liable for postage and packaging costs. Once
the goods have been returned and verified to be in an unused condition, your credit
card will be credited for the purchase price less our original shipping costs
to you.
Defective items
You can always return items if they are defective.
Occasionally a product is damaged in transit or is not working properly. We
ask that you inspect your package as soon as possible after receipt for shipping
damage and to see that the item works properly. If your item appears to be damaged
in transit please report it, if possible, to the person who delivered it. Then
call our Customer Service for a replacement. If your item showed no shipping
damage but is not working properly notify our Customer Service describe what
is wrong. We will discuss your options for reshipment of a replacement item
as well as arrange the pickup of the defective item. Any initial defects must
be reported to us within 72 hours of item receipt via phone, fax or email.
If you are returning an item because of an error on
our part or because it is defective, we will be happy to refund the delivery
charges incurred in sending the item to you and your costs in returning it to
us.
To return an item
To return an item, please enclose a note giving
the reason for the return, wrap the package securely and call us for return
address. In the case of a defective product, please provide a full description
of the fault and return the defective item in its original box (if any), with
all warranty cards, licences, manuals and accessories. For your protection we
recommend that you use a recorded-delivery service.
This returns policy does not affect your statutory rights.
Please note: We will send you an e-mail to let you know
when we have processed your return.
Return Policy Requirements
We hope that you will be 100% satisfied with your purchase. However,
if within 30 days upon receipt you are not satisfied with your order, please
contact us immediately. Some items will need to be returned back to the manufacturer's
distribution centres and others direct to us. Please email us Orders@allergymatters.com or call
us free on 0800 052 8228 for return address before you send anything
back. You are responsible for the cost of shipping the unwanted item back to
the specified destination. All returnable items must be in "as-new"
in the box condition including the original manuals, warranty and other paperwork
that may have shipped with the product. We suggest you keep your original box
for any purchase in case you need to return it to receive proper credit. Once
the item is received by the distribution centre and is verified to be in unused
condition, your credit card will be credited for the purchase price less our
original shipping costs to you.
Note: Some products may be subject to a restocking fee (see below) or
may not be returned if used (see return policy exceptions paragraph below).
Restocking Fees
Vacuum Cleaners, Steam Cleaners, Dehumidifiers, Air Purifiers, Air Conditioners, Nebulizers, Anti-Ageing Light Therapy Lamps and Air Scenters:
Return freight costs must be prepaid by the customer. Used machines are subject
to a restocking fee of 25% of the item price.
Return Policy Exceptions
Air Filters, Jewellery (made-to-order jewellery items like rings, and earrings are non-returnable for health & hygiene reasons), Pillows, duvets, sheets and dustmite encasings:
Used or opened items cannot be returned. We suggest that you measure the item
to be covered carefully (especially the height for mattress encasings) before
ordering so that you will select the proper size for your bedding item. We list
the dimensions of each product on our item pages for your review.
|
| | Privacy Policy | |
At Allergymatters.com we are committed to protecting your privacy. We use the
information we collect about you to process orders and to provide a more personalised
shopping experience. Please read on for more details about our privacy policy.
Controllers of personal information
Any personal information provided or to
be gathered by Allergymatters.com is controlled primarily by Allergymatters
Ltd.
What information do we collect and how do we use it?
When you order, we need to know your name, e-mail address, delivery address,
credit or debit card number and the card's expiry date. This allows us to process
and fulfill your orders and to notify you of the status of your order.
¾
E-mail: We will use your e-mail address only to confirm your Internet order
or to notify you of the status of your order. If you are a member, we may also
email you to occasionally notify you about important functionality changes to
the Web site, new Allergymatters.com services and special offers we think you'll
find valuable. If you would rather not receive this information, you may opt out
by emailing us on marketing@allergymatters.com.
Make sure you change your preferences for each account you hold or e-mail address
you have given us.
¾ Telephone: We also
ask for your telephone number, which enables us to contact you urgently if there
is a problem with your order. For some international deliveries this number
may be given to our couriers.
Will Allergymatters.com disclose the information it collects to outside parties?
Allergymatters.com does not sell, trade
or rent your personal information to others. We employ other companies and individuals
to perform functions on our behalf. Examples include fulfilling orders, delivering
packages, sending postal mail, providing marketing assistance, processing credit
card payments and providing customer services. Such companies and individuals
will have access to personal information needed to perform these functions,
but may not use it for any other purposes and are required to process the data
in accordance with the UK's Data Protection legislation.
How does Allergymatters.com protect customer information?
When you place orders or access your account information, we offer the use
of a secure server. The secure server software (SSL) encrypts all information
you input before it is sent to us. Furthermore, as required by the UK Data Protection
Legislation, we follow strict security procedures in the storage and disclosure
of information, which you have given us, to prevent unauthorised access. Our
security procedures mean that we may occasionally request proof of identity
before we are able to disclose sensitive information to you.
Other sites links
This site contains links to other sites. Allergymatters.com is not responsible
for the privacy practices or the content of such Web sites.
What about "cookies"
Cookies are small pieces of information that are stored by your browser on
your computer's hard drive that web sites use to remember information about
users. Our cookies do not contain any personally identifying information, but
they do enable us to provide features such as recognizing members and to store
items in your Shopping Basket. Most Web browsers automatically accept cookies,
but you can usually change your browser to prevent that. Even without a cookie,
you can still use most of the features in our store, including placing items
in your Shopping Basket and purchasing them.
In summary
We are committed to protecting your privacy. We use the information we collect
on the site to make shopping at Allergymatters.com as easy as possible and to
enhance your overall shopping experience. We do not sell, trade or rent your
personal information to others.
Your consent
By using our Web site, you consent to the collection and use of this information
by Allergymatters.com. If we decide to change our privacy policy, we will post
those changes on this page so that you are always aware of what information
we collect, how we use it and under what circumstances we disclose it.
Tells What you think
Allergymatters.com welcomes your questions and comments about privacy.
Please email us on feedback@allergymatters.com.
© 2002-2003 allergymatters.com All Rights Reserved. Information presented at
allergymatters.com is for educational purposes only, and is not a substitute
for medical advice or treatment. Use of this online service is subject to the
disclaimer and the terms and conditions.
|
| | Copyright Policy | |
All Web site design, text, graphics, the selection and arrangement thereof, and
all software compilations, underlying source code, software (including applets)
and all other material on this Web site are copyright Allergymatters.com, Ltd.
ALL RIGHTS RESERVED.
Permission is granted to electronically
copy and to print in hard copy portions of this Web site for the sole purpose
of placing an order with Allergymatters.com or using this Web site as a shopping
resource. Any other use of materials on this Web site, including reproduction
for purposes other than those noted above, modification, distribution, or republication,
without the prior written permission of Allergymatters.com is strictly prohibited.
Trademarks
Product and company names mentioned on this Web site may be
the trademarks or registered trademarks of their respective owners.
Conditions of Web Site Use
Governing Law and Contract Formation. No
contract will subsist between you and Allergymatters.com for the sale by it
to you of any product unless and until Allergymatters.com accepts your order
by e-mail confirming that it has dispatched your product. That acceptance will
be deemed complete and will be deemed for all purposes to have been effectively
communicated to you at the time Allergymatters.com sends the e-mail to you (whether
or not you receive that e-mail). Further, any such contract will be interpreted,
construed and enforced in all respects in accordance with the laws of England,
and you and Allergymatters.com irrevocably submit to the non-exclusive jurisdiction
of the English Courts.
Disclaimer
To the fullest extent permitted at law, Allergymatters.com is providing this
web site and all its contents on an “as is” basis and makes no (and expressly
disclaims all) representations or warranties of any kind, express or implied,
with respect to this web site or the information, content, materials or products
included in this site including, without limitation, warranties of merchantability
and fitness for a particular purpose. In addition, Allergymatters.com does not
represent or warrant that the information accessible via this web site is accurate,
complete or current. Price and availability information is subject to change
without notice.
Except as specifically stated on this Web site, to the
fullest extent permitted at law, neither Allergymatters.com or any of its directors,
employees or other representatives will be liable for damages arising out of
or in connection with the use of this Web site or the information, content,
materials or products included on this site. This is a comprehensive limitation
of liability that applies to all damages of any kind, including (without limitation)
compensatory, direct, indirect or consequential damages, loss of data, income
or profit, loss of or damage to property and claims of third parties. For the
avoidance of doubt, Allergymatters.com does not limit its liability for death
or personal injury to the extent only that it arises as a result of the negligence
of Allergymatters.com, its directors, employees or other representatives.
|
| | Your Statutory Rights | |
Under UK Consumer Law these include the following:
¾ Where the goods are returned due
to being faulty the consumer is entitled, under the Sale of Goods Act 1979 (as
amended), to return the goods within a reasonable time after purchase and claim
a full refund plus any other losses that have been incurred as a direct result
of faulty goods being supplied, such as the costs of postage.
¾ Where
faulty goods are returned the refurbishment charge, and/or delivery charges
cannot be deducted from the consumers' refund.
¾ Additionally under the new
Consumer Protection (Distance Selling) Regulations October 2000 you have the
unconditional right to cancel an order. The law says that:
- You must inform us within seven working days starting with the day
on which they are delivered
- You must ensure that you take reasonable care of goods and return
them to us.
- We must refund the money as soon as possible and at the latest within
30 days of receiving written notice of your decision to cancel.
- You may only be charged at most for the cost of returning goods.
The detailed guidance for this new law is on www.dti.gov.uk/cacp/ca/bisguide.html
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